Return Policy

What is SilverSchells Return Policy?

  • We are happy to accept returns within 60 days (Jewelry within 3 days) from when your order was shipped for In- Store Credit (The day we shipped out your package). We do not offer Refunds for Returns.

  • If you need to Exchange, simply Return for In-Store Credit to repurchase what you need 
  • In-Store Credit issued for Returns will be for the exact price you paid for the items minus the discount amount if a discount was applied in your original order.
  • Return items must be unworn/unwashed and in new condition - This includes visible signs of use including, deodorant/cosmetic stains, perfume, scents, hair, etc. We will not process your Return for In-Store Credit if the items are not within these conditions upon receipt of the items here at SilverSchells

  • WE DO NOT ACCEPT RETURNS ON ANY LAST CHANCE ITEMS FOR IN STORE CREDIT

  • We will not issue In-Store Credit , refund adjustments or exchange items for orders that have already been shipped or placed if they are discounted in a New Sale.  These sales are run at random, year round for our amazing customers!

*If you received Defective, Damaged or Incorrect items, contact us within 5 days of when your package was delivered with a photo of the defect or issue to: silverschells@gmail.com so we can fix it for you.

How do I get my Return started?

US Returns:

First, submit a request with us for your return at silverschells@gmail.com

Upon approval of your Request, We will send you a USPS return label to your SilverSchells account email, to use to send your items back to us. If you need us to send your label to a different email, please include the email in the comments section when placing your request for a Return.

*Required- Include a Printed copy of your Order confirmation or your packing slip in your return package that lists your order number and items that were ordered with us.

International Returns:

First, submit a request with us for your International Return at silverschells@gmail.com

Upon approval of your Request, please ship your Return items to us at:

SilverSchells

PO Box 232

Bismarck ND 58502

United States

*Required- Include a Printed copy of your Order confirmation or your packing slip in your return package that lists your order number and items that were ordered with us.

 

What happens once my Return items arrive at SilverSchells?

Once we receive your return, We will send your personal In-store credit code to your SilverSchells account email. If you need us to send the code to a different email please include the email in the comments when placing your request, or let us know at silverschells@gmail.com

 

Returns may take up to 4 business days to process once they are delivered back to SilverSchells. We will be sure to process Returns and issue your In-store credit as soon as possible.